by Patrick O’Shaughnessy
My guest this week is Maureen Chiquet, the former longtime CEO of Chanel. Maureen also spent much of her career at the Gap, growing Old Navy from scratch, and serving as the president of Banana Republic.
The topic of discussion is her experience running large businesses and of finding one’s way in a career and as a leader of others.
I hope you enjoy this unique conversation and that it encourages you to, among other things, travel somewhere new and interesting in the coming year.
1:15 – (First Question) – The importance of being able to put yourself in other people’s shoes
3:05 – Scott Norton Podcast Episode
4:36 – Most memorable sale from her early career
5:03 – The intersection of facts and emotions in sales
6:40 – Most important emotions in business
7:30 – The importance of identity as part of the selling/marketing of sales and products
9:10 – Difference in strategy for luxury brands vs others
10:55 – Striking a balance between tradition and innovation
13:46 – Advice for new brand company related to rarity
14:59 – Importance of being organic with your brand purpose
16:26 – Maureen’s purpose over the years
18:44 – How to harness your purpose for your job
20:53 – Her process for writing and desire to do TV
24:01 – Her time with Micky Drexler
27:40 – As a leader, guiding people to succeed.
32:33 – Strategy for shifting culture at a company
37:54 – The importance of courageous conversations we should all be having
43:45 – Markers of courageous conversations
46:43 – How she thinks about introspection
50:12 – What draws here to certain locations
55:15 – Advice for younger people starting out their career
57:11 – Kindest thing anyone has done for Maureen